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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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1 ACCEPTED SOLUTION
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HP Recommended
Yes your laptop does not actually have a Bluetooth radio device installed. It can be added by removing your single function wireless card and replacing it with a dual function wireless + bluetooth card, or much easier, install a usb bluetooth dongle.
If you want to open the laptop and do the wireless card replacement post back and we can link you to the card you need and the manual for instructions.
Post back with any more questions or please accept as solution if this is the answer you needed.
HP Recommended
Yes your laptop does not actually have a Bluetooth radio device installed. It can be added by removing your single function wireless card and replacing it with a dual function wireless + bluetooth card, or much easier, install a usb bluetooth dongle.
If you want to open the laptop and do the wireless card replacement post back and we can link you to the card you need and the manual for instructions.
Post back with any more questions or please accept as solution if this is the answer you needed.
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HP Recommended
HP Recommended
Service Manual:
You need one or the other of these:
Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter
690020-001
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi and Bluetooth 4.0 HMC combination WLAN
adapter
753076-001
See pages 30-31 of the Manual. Piece of cake since you have an easy access door. Good luck.
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