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01-24-2023 02:13 AM
I read a lot of similar topics, but I didn't find solution for my problem. I also couldn't found any WebCam driver for my laptop. How is it possible than HP don't support it and provide drivers for webcam?
Device is HP Envy x360 15-dr0003-na 4K OLED Convertible Laptop
Problem appeared when laptop was on warrancy (over 1 year ago), but I didn't need camera and microphone before. Now when I need it, I can't use it.
I tried to reset BIOS, also I restore my computer, still not working. After all tryings, now my kill switch button also not working. Before when I changed position of button I saw on screen open/off camera (also when camera wasn't in Device Manager), but right now I haven't both.
Could somebody tell me what can I do? Is it possible to reset BIOS (clear, cmos) without disassembly my laptop? I wanna to avoid that.
The simpliest way is install drivers for webcam, but I couldn't find drivers for HP Truevision HD.
01-24-2023 02:31 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we "look" at the <camera> ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Cameras>
- Expand <Imaging devices>
- Expand <Sound, video and game controllers>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
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