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HP ENVY x360 - 15-dr0033na

I read a lot of similar topics, but I didn't find solution for my problem. I also couldn't found any WebCam driver for my laptop. How is it possible than HP don't support it and provide drivers for webcam?

Device is HP Envy x360 15-dr0003-na 4K OLED Convertible Laptop

Problem appeared when laptop was on warrancy (over 1 year ago), but I didn't need camera and microphone before. Now when I need it, I can't use it. 

 

I tried to reset BIOS, also I restore my computer, still not working. After all tryings, now my kill switch button also not working. Before when I changed position of button I saw on screen open/off camera (also when camera wasn't in Device Manager), but right now I haven't both. 

 

Could somebody tell me what can I do? Is it possible to reset BIOS (clear, cmos) without disassembly my laptop? I wanna to avoid that.  

The simpliest way is install drivers for webcam, but I couldn't find drivers for HP Truevision HD.  

1 REPLY 1
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Hello @ATKTHA 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we "look" at the <camera> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Cameras>

- Expand <Imaging devices>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

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