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Susant_HP
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Message 1 of 3
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can i get home support for my laptop if warranty expired

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HP ENVY 6 Notebook PC
Microsoft Windows 10 (64-bit)

I want home visit for my laptop repair but my warranty expired.

2 REPLIES 2
Dragon-Fur
Level 16
Level 16
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Message 2 of 3
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@Susant_HP 

 

Unfortunately, it doesn't work that way.

 

You might be able to hire a mobile computer repair technician in your area to come out to repair your computer.  The work might is deliberate:  The timing is bad and some companies are not making house calls during the pandemic crisis.

 

HP won't send an HP technician to your house without the Warranty that covers Home Repair options.

 

If you are willing to take your computer to a local repair house, assuming you can find one that is open, you can get an estimate on the repair, how long it will take, and other details.

 

HP might accept a case to repair the computer at your cost.  Assuming HP accepts the case, you would still have to send the computer to an HP repair depot - it takes time and it costs for labor, shipment, and repair parts.

 

That said,

  • I have submitted a request that someone take a look.

Worth Noting

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You can think about what you want to do - if HP responds and you decide not to take action, that's OK - just let the agent know your decision.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the assist.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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TEJ1602
HP Support Agent
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Message 3 of 3
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@Susant_HP, Welcome to HP Support Community!

 

Here’s the Contact HP web form for people limitations - https://www8.hp.com/us/en/hp-information/accessibility-aging/need-help.html#modal=overlay-form-conta...

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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