cannot open .jpg files

[MissP02]

Please can you help? I cannot open the .jpg photos from a memory stick made on an Apple Mac. It shows the list of photos on the memory stick in file explorer but when i try to open an individual photo it comes up with a message saying, "cannot open this file" The same memory stick opens ok on the Mac. Please explain simply as I am not very technical, Many thanks for your help.

[visruth]

Please follow suggestions given here: https://www.tenforums.com/general-support/52877-we-cant-open-file-jpg-photos-windows-10-a.html

[MissP02]

Thank you Visruth, i followed the link however it was something i had tried before and it didnt work. Still show up with the message "unable to open this file"

[visruth]

Are you able to send the photo through email to yourself and download, open the email from Windows machine?

[MissP02]

hello gain visruth, 

thank you again but it still says thi file cannot be opened. 

[visruth]

That means the file is broken.

Can you rename the file like xxxxx.jpeg , where "xxxxx" is the file name , and then try to open in the Windows machine?

[MissP02]

i am not sure about that however i have made a discovery. i have just looked at the files again ad some of them are named "IMG_4224.jpg" (as an example) and these ones will open. the ones that dont open have a ".-" before the IMG. do you know what that means and how to change that?

[visruth]

What about re-naming it into openable naming format?

Right click file, for re-naming

[MissP02]

no i know how to rename a file but these ones wont let me do that. do you know why they would have the .- in front of it?

[rosebud0765]

Don't know if you fixed your photo problem, but I had the same issue. I went into my paystore and downloaded and installed my photos, works great