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MissP02
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cannot open .jpg files

LAPTOP-VB009BRP
Microsoft Windows 10 (64-bit)

Please can you help? I cannot open the .jpg photos from a memory stick made on an Apple Mac. It shows the list of photos on the memory stick in file explorer but when i try to open an individual photo it comes up with a message saying, "cannot open this file" The same memory stick opens ok on the Mac. Please explain simply as I am not very technical, Many thanks for your help.

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cannot open .jpg files

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MissP02
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cannot open .jpg files

Thank you Visruth, i followed the link however it was something i had tried before and it didnt work. Still show up with the message "unable to open this file"

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cannot open .jpg files



Are you able to send the photo through email to yourself and download, open the email from Windows machine?

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MissP02
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cannot open .jpg files

hello gain visruth, 

thank you again but it still says thi file cannot be opened. 

 

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cannot open .jpg files



That means the file is broken.

Can you rename the file like xxxxx.jpeg , where "xxxxx" is the file name , and then try to open in the Windows machine?


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MissP02
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cannot open .jpg files

i am not sure about that however i have made a discovery. i have just looked at the files again ad some of them are named "IMG_4224.jpg" (as an example) and these ones will open. the ones that dont open have a ".-" before the IMG. do you know what that means and how to change that?

 

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cannot open .jpg files



What about re-naming it into openable naming format?

Right click file, for re-naming

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MissP02
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cannot open .jpg files

no i know how to rename a file but these ones wont let me do that. do you know why they would have the .- in front of it?

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rosebud0765
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cannot open .jpg files

Don't know if you fixed your photo problem, but I had the same issue. I went into my paystore and downloaded and installed my photos, works great

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