• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-21-2021 03:44 AM - edited ‎10-21-2021 04:13 AM

HP Recommended
Product: Envy 13-ab067cl
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I tried updating to windows 11 via windows update but I get the message that my device is not compatible. However all my specifications are okay as per Microsoft. the PC health check shows "The processor is currently not supported for Windows 11" and there's also a list of compatible processors where I can find mine too.

 

Hp Envy 13-AB067CL

Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz
Installed RAM 8.00 GB (7.85 GB usable)
System type 64-bit operating system, x64-based processor
1 TB SSD

TPM 2.0

Secure boot supported.

PLEASE HELP ME OUT

 

 

 

PLEASE HELP ME OUT!!!!pc health checkpc health checkpc health checkpc health checkScreenshot (105).pngmy processor on supported processors listmy processor on supported processors list

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.