change email address in account

[Tinker55]

I have a Hp15-da0046 nr computer. Issue #1: I logged in to my HP account, and tried to change my email address to current email address It came back w/message I have to release it from my account??? the old address no longer exists, and the new email is, well, new and current. 

Issue #2,, I'm trying to just find ouit which HP commputer is comparable to what I own now, referenced on first line of this message. 

 all responses need to go to [Personal Information Removed] please, thanks (the HP email that this chat uses is the one no longer in existence)

[Elohi_NR]

Hi @Tinker55,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like you're trying to change the email address associated with your HP account but encountered a message saying you need to release it from your account first. To resolve this issue, you may need to follow these steps:

1. Log in to your HP account using your current email address.
2. Look for an option to manage your account settings or profile.
3. Locate the section where you can manage email addresses.
4. If there's an option to release the email address, select it and follow the on-screen instructions.
5. Once you've released the email address, try adding your current email address again.

If you're unable to find the option to release the email address or if you encounter any difficulties, you may need to contact HP phone support. They will help you via remote assistance.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!