commrecovery stopped working

[mohamadsoheil]

Description
Faulting Application Path: C:\Program Files\HPCommRecovery\HPCommRecovery.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: HPCommRecovery.exe
Problem Signature 02: 2.0.16.0
Problem Signature 03: 5df8761f
Problem Signature 04: System.Management
Problem Signature 05: 4.8.3752.0
Problem Signature 06: 5c7a241f
Problem Signature 07: 8c
Problem Signature 08: 3f
Problem Signature 09: System.Management.Management
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8bee
Additional Information 2: 8bee58efc4124d486b658a407fc84f07
Additional Information 3: 5082
Additional Information 4: 508257876e88b029377187b46fe112e9

Files that help describe the problem
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

[asmita6658]

Hi @mohamadsoheil

Welcome to the HP Support Community. I'd be happy to assist you with the HPCommRecovery. 

Let's try these steps -

1.) In the search box, type and open Services.
2.) Right-click HPCommRecovery and select Stop
3.) Wait for the service status to change to stopped
4.) Right-click HPCommRecovery and select Start

Also, try updating the computer using these steps -

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Download and install the BIOS, Chipset drivers from this link.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!