computer freezes while on internet or zoom

[EstherMitzner]

the computer freezes on zoom and at times when on the internet--how do I fix that? Also, how do I find my activation ccode for Microsoft Office?

[Pallipurath]

Hi @EstherMitzner 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that your HP laptop freezes during Zoom meetings or while browsing the internet, the issue may be related to outdated drivers, high system resource usage, overheating, browser issues, I would request you to please follow the steps:

Uninstall drivers.

• Outdated drivers can cause freezing during video calls.
• Go to Device Manager → Expand Display adapters → Right-click your graphics driver → Select uninstall driver.
• Restart the Unit.

Adjust Video Settings in Zoom

• In Zoom: Go to Settings → Video → Disable HD video and Touch up my appearance.
• In Teams: Go to Settings → Devices → Turn off Background effects.

Close Background Apps

• Press Ctrl + Shift + Esc to open Task Manager.
• End tasks that are consuming high CPU or memory before starting your meeting.

Update Printer Network Settings

• On the printer’s control panel, tap the Wireless icon.
• Go to Settings → Wireless Setup Wizard.
• Select your new Wi‑Fi network from the list.
• Enter the Wi‑Fi password carefully.
• Confirm connection — the wireless light should turn solid blue.

Perform a Clean Boot

• Press Windows + R, type msconfig, and press Enter.
• On the Services tab, check Hide all Microsoft services, then click Disable all.
• On the Startup tab, open Task Manager and disable all startup items.
• Restart the laptop and test Zoom and web browsing.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!