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‎12-07-2018 02:08 PM

HP Recommended
Product: probook G4
Operating System: Microsoft Windows 10 (64-bit)

When i connect my android device (samsung galaxy j5) can't see it's demo on my Hp probook G4 only charging phone.
Help me to get rid of this.

thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2018 05:55 PM

HP Recommended

@jhonson

This is an Android device problem, not a Windows problem.

When you connect an Android device via USB cable to a Windows PC, there is a menu that shows on the Android device, and on there, you have to select the option that allows for file transfer.

If you do not do that, the Windows PC will not "see" the Android device.

If you have problems seeing this menu, then you need to post on the Android forums for help:  https://androidforums.com/

Good Luck



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎12-07-2018 05:55 PM

HP Recommended

@jhonson

This is an Android device problem, not a Windows problem.

When you connect an Android device via USB cable to a Windows PC, there is a menu that shows on the Android device, and on there, you have to select the option that allows for file transfer.

If you do not do that, the Windows PC will not "see" the Android device.

If you have problems seeing this menu, then you need to post on the Android forums for help:  https://androidforums.com/

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
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