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‎05-03-2024 09:57 PM - edited ‎05-03-2024 09:58 PM

HP Recommended
Product: HP EliteBook 840 G6 Notebook PC IDS Base Model
Windows Hello  returns "couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". (This also applies to Facial Recognition)
Where could the problem be in; driver or sensor? is there any fix to it?
Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2024 10:25 PM

HP Recommended

@navida_11 

 

HP EliteBook 840 G6 is a series of many different HP EliteBook 840 G6 machines. Yours is a Base Model therefore you need to buy MORE options. Did you buy options Fingerprint scanner and  3D/IR camera for your machine ?

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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1 REPLY 1

‎05-03-2024 10:25 PM

HP Recommended

@navida_11 

 

HP EliteBook 840 G6 is a series of many different HP EliteBook 840 G6 machines. Yours is a Base Model therefore you need to buy MORE options. Did you buy options Fingerprint scanner and  3D/IR camera for your machine ?

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
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