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creatig new folder on desktop

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HP Notebook - 14s-cr1005tu
Microsoft Windows 10 (64-bit)

i can't create a new folder on desktop. And it is asking for administrative permission even though i clicked on yes then also it's not creating a new folder on my desktop what is the solution for this

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HP Support Agent
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@PDR_14597 Welcome to HP Community!

 

I understand that you are unable to create the folder on the Windows 10 desktop.

 

Let's try these steps

 

- Open Windows Defender Security Center 
- Click Virus & threat protection 
- Click Virus & threat protection settings 
- Scroll down to Controlled folder access 
- Toggle it off 

Next, in Windows Defender Security Center 

- Open App & browser control 
- Set 'Check apps & files' to off

 

If the issue persists run the SFC Scan

 

 

System File Checker is a utility in Windows 10 that checks for problems with files on your computer

 

  • Make sure you've installed the latest updates for Windows 10, and then restart your machine.
  • In the search box on the taskbar, type Command Prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.
  • Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"), and then press Enter. (Note: This step may take a few minutes to start and up to 30 minutes to complete.)
  • After you see a message that says "The operation completed successfully," type sfc /scannow (note the space between "sfc" and "/") and press Enter.
  • After you see a message that says, "Verification 100% complete," type exit.

Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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i tried it as u said but still it's not creating a new folder

if i star creating the new file its mention like  destination folder access denied  it was showing like that even what the steps i followed what you have told

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HP Support Agent
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@PDR_14597

 

I understand your concerns.

 

Please try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Have a nice day!!

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