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12-25-2021 03:51 AM
Product: HP 15g Br-104tx
Operating System: Microsoft Windows 11
I purchased a HP 15g br104 tx laptop in 2018 and yet the MS office is not activated. I asked the retailer about this and he replied saying that my laptop had only 30 days of trial version, can anyone help me out with this.
1 REPLY 1
12-25-2021 10:15 AM
The product specifications do not say whether your Office Software included any sort of licensing.
If the purchase included a license, it would have been included either with the device or as a companion to the email purchase confirmation (if the computer was purchased from the HP store).
In general, Office is offered as a Trial version only and the consumer must purchase the Office Product license.
Things that are Office
Microsoft Office is a licensed product controlled and owned by Microsoft.
We can help to the extent of providing information to help you understand your options.
Microsoft Office - Product and License Information
Includes “Activate after reinstalling or moving Office”
Installation and License Key Options
Some of the ways to “get” Office Software:
- Trial Software that comes with the computer.
An "offer" to try the software, in other words. The license is NOT included in Trial offers.
- Purchase Microsoft Office when you purchase your computer
Look for your license key with your purchase paperwork.
- Receive a “free one year subscription to Office 365 when you purchase the computer (rare).
If you have trouble with this exact type of “installed” Office before it has expired,
Contact HP Support for recovery options.
- Purchase Office separately from Microsoft or other merchant.
Documentation / Website / How-to Instructions
Calls / links to:
To see help options: Scroll down to the middle of the page and select product
Need more help? Scroll down on the web page to find out how to contact Microsoft.
Purchase / Repair Options and Life without Office
Open the Website > Select categories on the left to narrow the focus
Includes instructions to “completely remove office” from the computer
Life is possible without Office
HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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