• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY — 17-n005ur
Microsoft Windows 10 (64-bit)

Hello. Tell me please ... Intel® Chipset Device Software driver (INF Update Utility) from intel site and Intel Chipset Installation Utility driver from hp site
It is the same???
I can install which from intel site ???

https://downloadcenter.intel.com/download/20775/-Intel-Chipset-Device-INF-?product=53

https://support.hp.com/us-en/drivers/selfservice/hp-envy-17-n000-notebook-pc/7771351/model/8429310

 

More ... could you give me the Intel Serial IO driver the newest with your magic FTP:smileyhappy: ?? On the HP website it has not been updated for a long time

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Yes, that was fine to use that driver.

 

I could not find a newer one that is guaranteed to work with the Broadwell chipset your notebook has.

 

Here is where you can always get the latest support assistant software...the download link is at the bottom of the page.

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

 

 

 

View solution in original post

20 REPLIES 20
HP Recommended

Hi:

 

You can use the Intel chipset driver directly from Intel link that you posted.  It is the latest one.  The latest one from HP is 10.1.1.40 

 

Here is the link to the latest Intel Serial IO Driver that I could find from HP...

 

30.100.1643.1 Rev.G    May 12, 2017

 

This package contains the driver that enables the Intel Serial IO Drivers to be used with supported notebook models that are running a supported operation system. Intel Serial IO Bus Drivers software stack provides drivers for these IO modules to control the serial interfaces and sensors that are connected in the Intel Serial IO buses.

 

http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79893.exe

HP Recommended

thanks for the help, but it's OK that there is written "DEVICES SUPPORTED:
Intel Serial IO I2C Host Controller - 9D61 "??? and I have 9CE1"???:smileysurprised:

диспетчер.PNG

вопрос.PNG

HP Recommended

I just checked the setup information files for the driver I posted, and it will not work for the hardware ID your notebook has.

 

I'll check later to see if I can find a newer one than what is listed on the support page for your model.

HP Recommended

not installed.. this platform is not supported:smileysad:

ошибка.PNG

HP Recommended

OK I will wait

HP Recommended

I give up.

 

I cannot find anything newer that has support for the hardware ID's your model has.

HP Recommended

Thank you for your help.:smileyhappy:

and it's better to put the video driver from the HP website or from the nvidia website?

HP Recommended

You're very welcome.

 

Create a system restore point first and try the nvidia driver directly from Nvidia.  That way you can easily go back to the current configuration.

 

Since I don't own your model notebook and haven't experimented with the drivers, I can't tell you what the outcome will be.

 

Many times it will work just fine, and a few times it won't.

 

If it were me, I would be trying it.  :generic:

HP Recommended

and I always put it from the site nvidia:smileyhappy:

like everything ok

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.