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‎01-02-2021 10:27 AM

HP Recommended

hi again!
i revert back to win 7.
and i'm starting to thing that the laptop sees it's main screen for an external.(is that even possible?)
screen power up only when windows boot.

i look in hp for bios and firmware but i cant find anything,Capture.PNG

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‎01-02-2021 10:36 AM

HP Recommended

Hi:

 

Unfortunately, I don't know what the problem could be.

 

Now we know it wasn't the graphics driver.

 

Try pressing the Fn keys for the display and see if that changes anything.

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‎01-02-2021 11:31 AM

HP Recommended

The fn display key works extend the screen, dublicate it everything.

Is it possible to be a corruption in firmware or bios? 

Is it possible to sent me a link for firmware and bios? Maybe install them fix the problem.

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‎01-02-2021 12:27 PM

HP Recommended

Hi:

 

Here are the info and exe links for the last BIOS update HP released for your PC.

 

Info: Version F.21

 

ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45138.cva

 

Exe:

 

ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45138.exe

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‎01-03-2021 09:11 AM

HP Recommended

Nope still the same! 

Thanks a lot for your help!! 

I keep it as it is. It works! right? 😁

 

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‎01-03-2021 09:44 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

You may as well upgrade back to W10 and use your monitor with it that way.

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