03-19-2019 09:52 PM
CHKDSK C: /f resulted in 'Cannot lock current driver' and 'in use by another process' and the opportunity to schedule the check for the next bootup.
At the next bootup, CHKDSK resulted in 'Cannot open volume for direct access' and 'error from recently installed software package'. It suggested that I revert to a system restore point. I've now reverted as far back as the earliest restore point, and have repeated the CHKDSK after each reversion with the same results.
I have recently reset my notebook to factory settings, and have updated the BIOS and drivers from the HP site. I have installed AVG (which I've used for years and have installed on two other notebooks with no problems at all). I uninstalled the Windows 10 and PDF Complete bloatware trials. I disabled HP Health Check Service because it caused problems from the very first.
All of this effort is to try to resolve a delay at bootup. Windows loads quickly, but there is a long delay before the User Login screen appears, and another (shorter delay) before the password screen appears. It can take up to three minutes to long in. Once logged in, the notebook performs beautifully. Anyway, I decided to do a DSKCHK, and am now stuck.
If anyone has experienced either the login delay problem or the DSKCHK problem, please let me know how you resolved it.
Solved! Go to Solution.
03-20-2019 03:26 PM
I know this doesn't directly answer your question -- but long startup dealys, accompanied by CHKDSK problems, are invariably a sign of a failing hard drive.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
3) press the Function key for testing the hard drive (usually F2) and let it run.
Please report back the test results.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
03-22-2019 09:44 AM
Thank you for your help, WAWood. I will keep the information you provided for possible future use, but I'm happy to say that I've found a solution to my problem.
I came across a video at www.youtube.com/watch?v=GMxXslzFa8c in which PCRoger showed how he solved the problem by 'excluding' the drive he wanted to check from Microsoft Security Essentials. I don't have MSE, but I do have AVG Internet/Virus protection, and I wondered if I could exclude the drive from AVG. Sure enough, I found that AVG does allow exclusions through Menu/Settings/General/Exceptions, so I was excited to try it. Unfortunately, it didn't do the trick as it seems to exclude only the files on the drive and not the drive itself. However, thinking I might be on the right track, I uninstalled AVG and, voila, CHKDSK worked (and my disk came up with a clean bill of health).
I've now reinstalled AVG but am quite prepared to uninstall it if I want to CHKDSK again.
An added bonus of the uninstall/reinstall of AVG is that my boot time has reduced considerably. I can't explain that but I'll take it.
I know this won't be the solution to every DSKCHK situation, but I hope it will help some people. Even if their security software is something else, it would be worth trying a similar approach.