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‎12-26-2020 08:55 PM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

I'm not sure if this is where to ask my concern. My email has not downloaded any new emails since 12/23. I must have changed a setting by accident. Can anyone please advise on what to do? Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2020 02:05 PM

HP Recommended

@Masse2020 

Sending and receiving emails is handled either by an application (like Outlook) or by a Browser using WebMail (like Gmail).

In both cases, the ability to send and/or received is governed by the settings you have established for your Email Service -- usually provided by the same company that provides you Internet service (ISP).

We have no way of diagnosing settings issues or problems with the email apps or the Browser functions. For these issues, you will have to contact your ISP support folks.



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎12-27-2020 02:05 PM

HP Recommended

@Masse2020 

Sending and receiving emails is handled either by an application (like Outlook) or by a Browser using WebMail (like Gmail).

In both cases, the ability to send and/or received is governed by the settings you have established for your Email Service -- usually provided by the same company that provides you Internet service (ISP).

We have no way of diagnosing settings issues or problems with the email apps or the Browser functions. For these issues, you will have to contact your ISP support folks.



I am a volunteer and I do not work for, nor represent, HP
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