emails in auto-delete in 14 days in Outlook-2019

[hsaini]

I need help in Microsoft office 2019 (Specially Microsoft outlook 2019) In last January I bought new HP ENVY laptop with Microsoft office-2019 with outlook-2019 install by HP. I am using my **bleep** account in outlook-2019. I notices I have IMAP account set up in outlook that auto-delete my emails from Inbox after 14 days. I wants to stop this auto-delete function. I need a guaranty for permanent solution. Please let me know how much it may cost. I have tried--online suggesting open the properties of Inbox folder in Microsoft outlook 2019 and check mark "Do not auto archive item in this folder" I did that but still have auto-delete in 14 days problem.

[Dragon-Fur]

@hsaini 

The setting you refer to might be the "14 day" auto-archive setting in Outlook.

Open Outlook  on your computer

File > Options > Advanced

In Section "AutoArchive"

Click / Open AutoArchive Settings...

UNCHECK Run AutoArchive every

Click OK to save change and exit the menu

Example

Outlook_File_Options_Advanced_AutoArchive_1

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[hsaini]

I tried this option " UNCHECK Run AutoArchive every" many times but it is not working I still have 14-days auto delete problem 

Open Outlook  on your computer

File > Options > Advanced

In Section "AutoArchive"

Click / Open AutoArchive Settings...

UNCHECK Run AutoArchive every

Click OK to save change and exit the menu

[Dragon-Fur]

@hsaini 

So, not the source of the 14 day...

Makes sense - you did say the mail is being deleted from Outlook.

?

Check the mail client, if there is one.

For example, Thunderbird includes (at least used to include?) the setting for leave-on-server or delete.

If I think of anything else, I will post back.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[hsaini]

emails auto-delete problem in Inbox of Outlook-2019

[Dragon-Fur]

@hsaini 

I cannot find anything inside Outlook that would cause this.

That said, I really don't use Outlook that much - I might have missed something.

Recommend that you start a new thread and ask again.

I will not answer...

Good Luck.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"