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Robert161
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Message 1 of 4
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error 0x8007007e

HP Recommended
Officejet Pro 8610
Microsoft Windows 10 (64-bit)

When I try to print only photos or pictures, I get an error message 0x8007007e. I uninstalled and reinstalled the software and still get the same error code. I work wireless. No problem to print Word or Excel files.

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sandytechy20
HP Support Agent
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Message 2 of 4
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@Robert161

 

Welcome to the HP support community.

 

Did you uninstall the printer from the root level?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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Robert161
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It did not worked. Problem to reinstall the program, could not establish the communication with the printer network. The program is there anyway, still work with Word and Excel files but with the same type of error for photos. I am really not satisfied...I will probably switch for another company. I have some difficulties with englis, french is my language.

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sandytechy20
HP Support Agent
HP Support Agent
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@Robert161

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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