error 43

[DonnyS]

Recently around a week ago, I got an error 43 that I couldn't resolve. here's what i tried:

Restarting the computer

Editing the power plan

Disabling the Fast start up

Windows powershell scan

regedit (even though when it didn't work i loaded the backed up version)

uninstalling the drivers

updating the drivers

updating the host controller

disabling and enabling the unknown device driver

uninstalling the unknown driver

i also checked if it was a hardware issue, but the troubleshooter didn't indicate it as a hardware issue, more of a software issue, since the usb troubleshooter said that the host controller wasn't installed, or was in a failed state, which i don't know how to resolve.

the list goes on, but i need help fixing this issue since it's been presistant against my efforts to get rid of it. mainly i can't use my usbs at all, my mouse isn't working, my keyboard isn't working, but they both work on another laptop. thank you for taking your time to try and help me.

[Echo_Lake]

@DonnyS
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue.
Let's perform a system factory reset in order to isolate and resolve the issue.

Note: Please back up all personal files and read all caution statements before performing a system recovery. Failure to back up your files results in the loss of files and information that you do not want to lose. Click here to perform a System Recovery (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[DonnyS]

Sorry it's upside-down, but now the error is that the restoration was incomplete and that "the system cannot find the driver specified" any suggestions? Also i just checked details, and it says that the unknown device descriptor isn't letting it reset

[DonnyS]

Update: I'm on a restoration loop, like i keep getting that error, and my usbs aren't working, is there anything i can put in cmd to force it to reset? 

[DonnyS]

Update 2: i researched how to get out of the loop, and i got out but it didn't fix the driver error since it couldn't find it when i managed to leave the loop

Edit: I'm going to try to restore it again and see if it finds the driver, also am I supposed to be om wifi when i do this? Because I put it to airplane mode when i did the first restore.

(Sorry for spamming you, it's just i really need help, cause I've been trying to fix the usb drivers for like a week and i was starting to get frustrated) 

[DonnyS]

@Echo_Lake

Update: it didn't work, the unknown device descriptor (error 43) isn't letting it restore. I'm going to exit the restoration loop, do you have any other suggestions? 

[DonnyS]

@Echo_Lake this is what i ended up with, but I think i did something wrong, cause the error is still there. 

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[Echo_Lake]

@DonnyS
apologize for the inconvenience caused. I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.