f1 don't work in programs HP Envy x360

[michael_shav]

Faced the problem of using f1 in apps and games. When you press f1, the computer tries to launch Help and Support Center in the browser, but does not perform the functions assigned to it in games and applications. I tried to disable the help call by restricting the rights to run it, however, although this turned off the help, it did not enable the function in other applications.

[WAWood]

@michael_shav 

IF the F1 has multiple functions, then pressing F1 by itself is NOT going to invoke functions allocated to it in games and apps.

You would have to press Fn+F1  to activate the F1 functions.  That is how these multiple functions keys work.

[michael_shav]

Thank you very much for your reply. However, pressing Fn + F1 calls the Fn function (reading mode, as I understand it), at the same time I reconfigured the function keys themselves to use native functions and they all work fine, with the exception of f1, which is not intercepted by other programs and always tries to start Windows support. For example, on another computer, f1 calls support only on the desktop, while in another program (for example, google chrome) f1 calls up Google Chrome help. In games, F1 executes the corresponding command that is assigned to it by the game. On a laptop, f1 runs Windows Help in any scenario. Could this be a bug with the operating system that came with the laptop?

[WAWood]

@michael_shav 

Odd that is is only F1 -- but I seriously doubt this is an OS problem because the OS only does what it is told to do with the keys.

Somewhere, some other function is assigned to the F1 key but I have no idea where that is.  You could try rebooting in Safe mode to see if that makes any difference, and if it does, then something being launched at Startup time is the culprit.

Here's how to get into Safe mode in Win10:  https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

[michael_shav]

Thanks for the answer! Booting in safe mode, again, did not give results: f1 is not intercepted by open applications. other f keys are intercepted correctly. I believe that this is a problem in the operating system, because it must transmit the command received from the keyboard to the desired window / service / application, but it is f1 that it is always to itself, no matter what application is running.