face is washedout in web meeting

[DawaD]

My camera is washed out when I am on  webinars

[Raj_05]

Hi @DawaD,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion 15's camera looks washed out during webinars, there are a few troubleshooting steps you can try.

• Check lighting conditions: Ensure that you have adequate lighting in the room. Insufficient lighting can lead to a washed-out appearance. Try positioning yourself in a well-lit area, preferably facing the light source.
• Adjust camera settings: Most video conferencing apps allow you to adjust camera settings such as brightness, contrast, and saturation. Experiment with these settings to find the best configuration for your environment.
• Clean the camera lens: Sometimes, a smudged or dirty camera lens can cause image quality issues. Use a soft, dry cloth to gently clean the lens and remove any dirt or fingerprints.
• Update camera drivers: Ensure that your HP Pavilion 15's camera drivers are up to date. You can usually find driver updates on the HP support website or through Windows Update.
• Disable auto-adjustment: Some cameras have automatic settings that adjust brightness and contrast based on ambient light. Disabling these automatic adjustments in your camera settings might help improve image quality.
• Use external lighting: If the built-in camera still produces poor quality images, consider using an external webcam with better image quality. External webcams often provide more control over settings and can deliver higher-quality video.
• Check for software conflicts: Sometimes, other software running on your computer can interfere with your webcam's performance. Try closing unnecessary applications or performing a clean boot to see if this resolves the issue.
• Update video conferencing software: Ensure that the video conferencing software you're using is up to date. Developers frequently release updates that address performance issues and bugs.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[DawaD]

How do I find the camera settings when not in video conference mode?

[Raj_05]

Hi @DawaD,

Thank you for your response, 

To access the camera settings on an HP Pavilion 15 when not in video conference mode, you typically have to use the pre-installed camera software or the operating system's camera settings. Here's how you can do it.

Using Pre-installed Camera Software:

• Look for a camera application pre-installed on your HP Pavilion 15. This might be called something like "HP Camera" or "HP Webcam."
• Open the camera application.
• Once the camera application is open, there should be an option or menu for settings. This could be represented by a gear icon or the word "Settings." Click on it to access camera settings.
• In the settings menu, you should be able to adjust various camera settings such as brightness, contrast, resolution, etc.

Using Operating System Settings:

• If you're using Windows, you can access camera settings through the Windows Settings menu:
  • Press the Windows key on your keyboard or click on the Windows icon in the taskbar to open the Start menu.
  • Click on the gear icon (Settings) to open the Windows Settings menu.
  • In the Settings menu, select "Privacy."
  • On the left-hand side, scroll down and select "Camera."
  • Under "Camera access for this device," ensure that camera access is turned on.
  • Below that, you'll see an option to "Allow apps to access your camera." Make sure this is turned on if you want to use other applications with your camera.
  • Scroll down to find the list of apps that can access your camera. You can manage permissions for individual apps here.
  • Additionally, you might find a link to "Change camera settings." Clicking on this link should take you to further camera settings where you can adjust things like brightness, contrast, etc.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support 

[DawaD]

Thanks for all the explanation. The bottom line looks like I have a camera app, not an integrated camera device, and no way to change settings.

How do I install a different camera app?

[Raj_05]

Hi @DawaD,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support