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‎11-20-2024 01:44 PM

HP Recommended
Product: HP EliteBook 855 G7 Notebook PC (3E779AV)
Operating System: Microsoft Windows 11

I have the HP EliteBook 855 G7 NoteBook, and when want to activate fingerprint found unavailable.

AhmedSaid80_0-1732135157160.png

Tring to found in device manager, found under Biometric only Facial Recognition only.

AhmedSaid80_1-1732135492472.png

 

So, How to activate it???

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-20-2024 04:21 PM

HP Recommended

@AhmedSaid80 

 

Fingerprint reader/sensor is OPTIONAL. Did you buy that OPTION ?  If you wish, you can buy the following parts and install to your machine

 

Fingerprint reader Part # M07206-001

      NOTE:The fingerprint reader cable is available in the Cable Kit as spare part number M05255-001.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎11-20-2024 04:21 PM

HP Recommended

@AhmedSaid80 

 

Fingerprint reader/sensor is OPTIONAL. Did you buy that OPTION ?  If you wish, you can buy the following parts and install to your machine

 

Fingerprint reader Part # M07206-001

      NOTE:The fingerprint reader cable is available in the Cable Kit as spare part number M05255-001.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎01-01-2025 07:53 PM

HP Recommended

I have an HP Spectre x360 2-in-1 Laptop 14-ef0xxx that had a fingerprint scanner installed as part of the original purchase. It worked fine until it did not work at all after a Windows 11 update.  I checked  the Device Manager and did not find it listed there. What do I need to do to get the fingerprint scanner functional again? If it is a driver issue, how do I identify,  locate, and install the scanner's driver(s)? Any other help with this issue is appreciated.

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