firmware update

[Ferid_M]

Hi,

I just buyed this laptop and after I have set it up I looked trough the dives manager to see if everything it's instaled and I saw that firmware have a not been instaled properly. HP assintant is not giving me any update information about this. I have tried to download and instal the latest drives from HP website but nothing changed.

I have attached some printscreens for you to see the error.

I don't want to reinstall windows and then reinstall all the software because I will take me to much time.

Could you please help me on this?

Thank you.

I

[sandytechy20 · Accepted solution]

@Ferid_M

Welcome to HP forums, I see that you are unable to update the firmware.

I checked the HP website for this product and found that there are two firmwares available for this notebook.

Here is the link:- Click here

Did you install both and check?

Reply with the requested information for more assistance.

Cheers.

[Ferid_M]

Looks like your solution solved my problem. I don't know why but when I searched for drivers I seached using the serial number of the device and I was only one driver available. 

Thank you very much for your help

[sandytechy20]

@Ferid_M

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.