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Ferid_M
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firmware update

HP ENVY 13-ag0000 x360
Microsoft Windows 10 (64-bit)

Hi,

 

I just buyed this laptop and after I have set it up I looked trough the dives manager to see if everything it's instaled and I saw that firmware have a not been instaled properly. HP assintant is not giving me any update information about this. I have tried to download and instal the latest drives from HP website but nothing changed.

I have attached some printscreens for you to see the error.

I don't want to reinstall windows and then reinstall all the software because I will take me to much time.

 

Could you please help me on this?

 

Thank you.

 

Ifirmware.jpgfirmware2.jpg

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HP Support Agent
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Message 2 of 4
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Solved!

firmware update

@Ferid_M

 

Welcome to HP forums, I see that you are unable to update the firmware.

 

I checked the HP website for this product and found that there are two firmwares available for this notebook.

Here is the link:- Click here

Did you install both and check?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

Ferid_M
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firmware update

Looks like your solution solved my problem. I don't know why but when I searched for drivers I seached using the serial number of the device and I was only one driver available. 

 

Thank you very much for your help

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HP Support Agent
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Solved!

firmware update

@Ferid_M

 

Thanks for the reply.

I appreciate your time and effort.

 

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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