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- Re: firmware

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09-23-2024 12:13 PM
Hi @sultan31101
Welcome to the HP support community.
I understand that you are facing an issue with your computer, I am glad to assist you today.
Please find the link for firmware, Click HERE
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj
HP Support
Raj2111
I am an HP Employee
09-23-2024 12:35 PM
In the link you gave me you can download the firmware for the Winbond 25Q128 BIOS. I need the firmware or dump for the Winbond 25Q80EWSIG chip, for the motherboard (la-j662 (n18e). This is not a BIOS firmware. On my laptop, Windows starts up, you can hear the sound, but there is no image.
09-30-2024 07:10 PM
Hi @sultan31101
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that there is an issue with the hardware and may need repair.
The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a good day.
-Regards
Raj-HP Support
Raj2111
I am an HP Employee