fix error

[crockter]

C:\Program Files\WindowsApps\AD2F1837.myHP_51.52550.13131.0_x64_v10z8vjag6ke6\wins Error encountered: The specified device, path, or file could not be accessed. Required permissions may be missing.

[Deep_World]

Hi @crockter,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• When did you first notice this error?
• Does it occur every time you launch the HP app, or only in certain situations?
• Have there been any recent updates or changes to your system before this issue started?
• Could you kindly please share more details on what is the exact concern ?

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[crockter]

The error has an error! MyHP app is wrong. It can't be found on Microsoft store or HP Software downloads. Rather HP app had to be reinstalled. This led to other issues. Booting went straight to Win11 RE. Computer would not turn on. Battery drained. Took support an hour to fix. All this after it had previously been reinstalled last week by support. I think it was related to face recognition/camera having been updated.

[Deep_World]

Hi @crockter,

Thanks for your response. 

To better assist you, could you please provide:

• The exact version of Windows 11 currently installed on your laptop (you can check under Settings > System > About).
• Whether the MyHP app was originally preinstalled on your device or downloaded later.
• Any recent updates you noticed before the issue occurred (especially related to camera or Windows Hello face recognition).

In the meantime, here are a few troubleshooting steps you can try:

• Check Windows Updates: Go to Settings > Windows Update and ensure all critical updates are installed. Sometimes app compatibility issues are resolved through system updates.
• HP Support Assistant: If MyHP is not functioning, try installing or running HP Support Assistant from HP’s official site. It can often detect and repair driver or app issues automatically.
• Camera/Face Recognition Reset: Navigate to Settings > Accounts > Sign-in options and temporarily disable Windows Hello face recognition. Then re‑enable it after restarting the system.
• Battery Health Check: Since the battery drained during the error, run HP’s built‑in diagnostics (press Esc repeatedly at startup, then select F2 System Diagnostics) to confirm battery health.
  
  Best regards,

            Deep_World

[crockter]

• Win11 25h2
• There was no MyHP
• There were camera updates and win11 updates
• HP support assistant did not work to fix the problem 
• The battery did not drain. I drained the battery on instructions from tech support by holding the power key for 30 seconds. This was because of the computer booted up in Win RE
• That was the second iteration of the same crash and with the first iteration too, there was also an update

[Deep_World]

Hi @crockter,

Thanks for your response. It looks like you’re still having issue with the unit.

Based on this behavior, the issue appears to be related to a recent Windows or driver update that may be causing this issue and  repeated boots into WinRE. 

As next steps, we may recommend performing system diagnostics.  

Method 1: HP PC Hardware Diagnostics UEFI (Outside Windows)

1. Restart your computer.
2. Immediately press Esc repeatedly (about once per second) as it starts.
3. When the menu appears, press F2 to enter HP PC Hardware Diagnostics UEFI.
4. From the main menu, select System test, then choose fast test and click Run once, or select full system test.

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World