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‎08-07-2021 12:23 PM

HP Recommended
Product: HP Notebook 15-dy1036nr
Operating System: Microsoft Windows 10 (64-bit)

when I try to install HP hardware diagnostics UEFI update on HP Support Assistant  it keeps multiplying how can I fix this 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2021 02:04 PM

HP Recommended

Hello,

 

Try to download the package manually and then run it to install it. Eventually follow the on-screen instructions.

Here is a download link -> https://ftp.hp.com/pub/softpaq/sp116001-116500/sp116309.exe

 

Finally, when ready, reboot (restart) your computer - here is how to do it -> https://www.isunshare.com/windows-10/4-ways-to-restart-and-shut-down-on-windows-10.html

 

Eventually, check how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎08-07-2021 02:04 PM

HP Recommended

Hello,

 

Try to download the package manually and then run it to install it. Eventually follow the on-screen instructions.

Here is a download link -> https://ftp.hp.com/pub/softpaq/sp116001-116500/sp116309.exe

 

Finally, when ready, reboot (restart) your computer - here is how to do it -> https://www.isunshare.com/windows-10/4-ways-to-restart-and-shut-down-on-windows-10.html

 

Eventually, check how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-07-2021 02:17 PM

HP Recommended

Hi,

 

Thank you for your reply.

 

I think I'm going to just go with using the HP Support Assistant as was recommended.  Downloading ALL those updates manually is a bit much for me {a dinosaur as my wife refers to me].  My laptop does work fine [so far] with or w/o the downloads being actually downloaded.

 

Again,  Thank you for your reply.

Was this reply helpful? Yes No

‎08-07-2021 02:24 PM

HP Recommended

Hi,

You are welcome.

 

This suggestion above is only for the UEFI hardware diagnostics components, not for others.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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