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Jack123-8
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Message 1 of 4
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Solved!

fix update multiplying

HP Recommended
HP Notebook 15-dy1036nr
Microsoft Windows 10 (64-bit)

when I try to install HP hardware diagnostics UEFI update on HP Support Assistant  it keeps multiplying how can I fix this 

1 ACCEPTED SOLUTION

Accepted Solutions
IT_WinSec
Level 15
Level 15
10,154 5,648 819 4,044
Message 2 of 4
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HP Recommended

Hello,

 

Try to download the package manually and then run it to install it. Eventually follow the on-screen instructions.

Here is a download link -> https://ftp.hp.com/pub/softpaq/sp116001-116500/sp116309.exe

 

Finally, when ready, reboot (restart) your computer - here is how to do it -> https://www.isunshare.com/windows-10/4-ways-to-restart-and-shut-down-on-windows-10.html

 

Eventually, check how it goes.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013

View solution in original post

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3 REPLIES 3
IT_WinSec
Level 15
Level 15
10,154 5,648 819 4,044
Message 2 of 4
Flag Post
HP Recommended

Hello,

 

Try to download the package manually and then run it to install it. Eventually follow the on-screen instructions.

Here is a download link -> https://ftp.hp.com/pub/softpaq/sp116001-116500/sp116309.exe

 

Finally, when ready, reboot (restart) your computer - here is how to do it -> https://www.isunshare.com/windows-10/4-ways-to-restart-and-shut-down-on-windows-10.html

 

Eventually, check how it goes.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013
1 person found this reply helpful
Was this reply helpful? Yes No
dmgiansante
Level 2
7 5 1 2
Message 3 of 4
Flag Post
HP Recommended

Hi,

 

Thank you for your reply.

 

I think I'm going to just go with using the HP Support Assistant as was recommended.  Downloading ALL those updates manually is a bit much for me {a dinosaur as my wife refers to me].  My laptop does work fine [so far] with or w/o the downloads being actually downloaded.

 

Again,  Thank you for your reply.

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IT_WinSec
Level 15
Level 15
10,154 5,648 819 4,044
Message 4 of 4
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HP Recommended

Hi,

You are welcome.

 

This suggestion above is only for the UEFI hardware diagnostics components, not for others.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013
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