• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-20-2020 02:28 AM - edited ‎08-20-2020 02:31 AM

HP Recommended
Product: HP Pavilion Power - 15-cb045wm
Operating System: Microsoft Windows 10 (64-bit)

I upgraded my hard drive to an ssd. After installing windows and some updates, everything is working as always but the keyboard. As the subject says, the hotkeys fn + [any key] won't work

 

I've been reading and found this is probably fixed by installing a driver called "HP Hotkey Support", but the answers I found are kind of old, so I was wondering if there is maybe an updated version of the driver.

 

The links provided by those answers led directly to files on a ftp server, so I found no way to track any more recent versions

1 REPLY 1

‎08-20-2020 07:44 AM

HP Recommended

Hi:

 

I believe that only the HP business-class notebooks use the Hotkey support software/driver.

 

The consumer class notebooks use the HP System Event Utility, so see if installing this software/driver gets the Fn keys to work...

 

This is the file on your notebook's support page.

 

This package contains the HP System Event Utility, which enables special function keys on supported notebook models to be programmed. For example, HP System Event Utility enables users to press the Fn+ESC keys to view system information. This software works with the supported operating systems.

 

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88257.exe

 

The latest version I could find is this one...

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91504.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.