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- Re: Thank you Fossette I am afraid there is no updated BIOS ...

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11-10-2020 10:42 AM - edited 11-10-2020 10:56 AM
Of late i have been getting an error message a few seconds after booting up - kind of randomly. Here is the screenshot of the first
https://drive.google.com/file/d/1H5vmicom46WEsn3IgX-y4SHtQkZtm8rY/view?usp=sharing
A second message was about the battery.
Please help me to diagnose what may be the issue here
Thanks
11-15-2020 03:19 PM
I reviewed your post and I understand that you are getting an error message on the startup.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you update the BIOS from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
11-24-2020 10:45 AM
What is the product number of your computer?
What is the version of the BIOS installed on your computer?
Cheers!
The_Fossette
I am an HP Employee
11-26-2020 02:28 PM
Thank you for the information.
I recommend you perform a system restore on the computer back to the date when everything on the computer was working fine.
Refer to the below article for detailed steps.
https://support.hp.com/in-en/document/c03327545
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee