game download will not load

[leica]

When I download games from Microsoft store they will install but will not open   Have checked firewall and antivirus and drivers are up to date.  any suggestions?

[Max3Aj]

@leica, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble launching games downloaded from the Microsoft Store on your HP 17.3 inch Laptop PC 17-c0000 running Windows 11. Since you've already checked the firewall, antivirus, and drivers, here are a few more steps you can try to resolve the issue:

Run Windows Store Apps Troubleshooter

This built-in tool can automatically detect and fix issues with Microsoft Store apps.

• Go to Settings > System > Troubleshoot > Other troubleshooters
• Scroll down and click Run next to Windows Store Apps

Reset the Microsoft Store Cache

Corrupted cache can prevent apps from launching.

• Press Windows + R, type wsreset.exe, and press Enter
• A blank Command Prompt window will open and close automatically. The Store will then launch.

Repair or Reset the Game App

• Go to Settings > Apps > Installed apps
• Find the game that won’t open, click the three dots (⋮) > Advanced options
• Click Repair. If that doesn’t work, try Reset

Check for Windows Updates

Ensure your system is fully updated.

• Go to Settings > Windows Update and click Check for updates

Reinstall the Game

Sometimes a clean reinstall helps:

• Uninstall the game
• Restart your PC
• Reinstall the game from the Microsoft Store

Create a New User Profile

Corrupted user profiles can cause app issues.

• Go to Settings > Accounts > Other users > Add account
• Create a new local user and check if the game launches there

Perform a System File Check

To repair any corrupted system files:

• Open Command Prompt as Administrator
• Run the following commands one by one:sfc /scannow DISM /Online /Cleanup-Image /RestoreHealth

Update Graphics Drivers from HP

Even if drivers are up to date via Windows, it's good to check HP official site: Official HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support