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HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Microsoft Windows 10 (64-bit)

all of my games are crashing they are closing automatically 

1 REPLY 1
HP Recommended

Hi Aman_,

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.


If your games are crashing and closing automatically on your HP Pavilion 15.6 Inch Gaming Laptop with Windows 10, there could be several reasons for this issue. Here are troubleshooting steps you can follow:

Update Graphics Drivers: Ensure that your graphics drivers are up to date. Visit the official HP website of your graphics card Updates 

(e.g., NVIDIA, AMD, or Intel) and download the latest drivers for your GPU.

Windows Update: Make sure your operating system is fully updated. Check for and install any pending Windows updates.

Game Updates: Verify that your games are updated to the latest versions. Developers often release patches and updates that address performance issues and bugs.

Temperature Monitoring: Overheating can cause games to crash. Use monitoring tools to check the temperature of your CPU and GPU. If they are running too hot, consider cleaning the laptop's cooling system or using a cooling pad.

Power Settings: Ensure that your laptop is set to use high-performance power settings. You can adjust this in the Power Options menu in the Control Panel.

Background Applications: Close unnecessary background applications while gaming. Some applications may interfere with the game's performance.

DirectX and Visual C++ Redistributables: Ensure that you have the latest versions of DirectX and Visual C++ Redistributables installed. You can often find these in the game's installation directory or on Microsoft's official website.

Antivirus and Firewall: Temporarily disable your antivirus and firewall to check if they are causing the issue. Sometimes, security software can interfere with game processes.

Check for Malware: Run a full system scan using your antivirus software to check for malware or other security threats.

Reinstall the Games: If none of the above steps resolve the issue, consider uninstalling and reinstalling the problematic games.

Windows Event Viewer: Check the Windows Event Viewer for any error messages related to the game crashes. This can provide additional information on what might be causing the problem.

 

I hope this helps. 

Take care and have a good day.-

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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