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‎02-20-2021 11:15 AM

HP Recommended
Product: probook x360 440 G1
Operating System: Microsoft Windows 10 (64-bit)

i need a driver for the generic bluetooth radio, it shows error code 31

1 person had the same question
4 REPLIES 4

‎02-20-2021 11:31 AM

HP Recommended

@xenopuslore 

 

Please check Device Manager to see what is its wifi adapter on the following list

 

● Mediatek MT7630E 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter
● Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter  (no BT)
● Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter
● Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0 combo
● Realtek RTL8188EE 802.11bgn Wi-Fi Adapter  (no BT)
● Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0

● Realtek RTL8822BE 802.11AC 2x2 Wi-Fi + Bluetooth 4.2 Combination Adapter

● Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 Combination Adapter (non-vPro)

 

Regards.

BH
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‎02-20-2021 11:37 AM - edited ‎02-20-2021 09:14 PM

HP Recommended

@Banhien

yes its the last one 

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‎02-20-2021 11:24 PM

HP Recommended

@xenopuslore 

 

Please use the first one of the following list

 

           https://www.intel.com/content/www/us/en/search.html?ws=text#q=8265&t=Downloads&layout=table

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-21-2021 08:06 PM

HP Recommended

i installed the driver but the generic bluetooth radio is still not working according to the device manager

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