10-05-2016 11:00 AM - edited 10-05-2016 11:02 AM
My laptop isn't starting , when i open it i get the hp logo then a black screen , when i made a fast system test the hard drive short DST check failed with a failer ID: PLW6J2-6SL88N-MFPWXG-60RR03 and a Product ID: E2G95EA#ABV.
my main concern is the data stored on the hard disk what can i do to get the laptop working a don't loose the data ?
Solved! Go to Solution.
10-05-2016 12:08 PM - edited 10-05-2016 12:14 PM
Stop using the laptop. Replace the hard drive with a new one. Get a SATA to usb adapter to connect the old drive (which you will remove) to another computer to try to salvage data. There is a good chance data is still recoverable this way.
See p. 49 of the Manual:
If this is "the Answer" please click "Accept as Solution" to help others find it.
10-06-2016 08:21 PM
thank you i was able to salvage data from the hard.
But is there any other way to get the laptop to work without replacing the hard drive ?
The laptop doesn't boot and now when i open it, the automatic repair starts but fails to solve the issue.
I'm also trying to avoid recovering the windows as i will need to start over and reinstall a lot of important programs for my collage and unfortunately i don't have the time .
10-07-2016 05:49 AM
The OP did recover data as stated above. There is no way to get the laptop to work again without replacing the hard drive. Once the drive fails the short DST test it is seriously corrupted and unsound and no longer can be trusted to run an operating system. This illustrates the need for regular backups including a system image. If you had a backup with system image restoring all your data, apps, settings would be a very simple matter.