having trouble getting emails

[davreron21]

Hi i am having trouble recieving emails its coming up wiyh an error code 0x85050041 hope someone can help thanks David.

[Riddle_Decipher · Accepted solution]

@davreron21

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand you have trouble getting emails,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you know that the error 0x85050041 indicates that the built-in mail application on Windows 10 is not syncing and connecting with the mail servers?

There are various reason for this issue to occur all pointing to connectivity between the server and your system. If the issue is on your email provider’s end; then you’ll have to wait until they fix it but if it is on your end then you can perform the few steps listed here to fix it which includes disabling the anti virus, re-adding e-mail account and rebooting your router, along with a system file checker scan.

Step 1: Run an SFC SCAN:

Go the elevated Command Prompt by right clicking on the start menu icon. Select the Command Prompt (Admin) from the list. You can also navigate to the command prompt by using the shortcut keys Win + X and then, select it.

Make sure that you don’t abort this process and wait for it to complete. The resulted will be shown after the scan is completed.

sfc /scannow

Hit Enter on the keyboard after typing. It would start scanning for corrupted or missing files on your PC.

Close the Mail app and disable your anti-virus and firewall temporarily. Most antivirus applications can be disabled by pulling down its contextual menu from the system tray. All you need to do right click on and choose the appropriate option.

After it has been disabled; try re-syncing your mail. Click the sync icon on the mail app next to the magnifying glass to push Sync. If this fixes the issue, then uninstall and re-install your antivirus/firewall. The issue is most likely caused by your firewall application blocking the connection from the email app or to the e-mail server. Re-installing usually resets it. Some people who have had this issue also needed to switch to a different anti-virus software. (Kaspersky to AVG) for example. If you have determined that this is not caused by the AV then try re-adding your account.

Wait and see if that fixes the issue; if not then delete and re-add your account. To do that, Click the Settings wheel, then choose “Accounts“, then click your Account from the list and Choose “Delete Account”

After the account has been deleted; Click the Settings wheel again, choose Accounts and then choose Add Account. Then, re-add the account and test.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

[davreron21]

seems  to have rectified its self  now but thanks you David .