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11-09-2020 12:39 PM
Not having access to this model, I have to presume two limitations: (1) there is no access panel for the memory sticks, and (2) the case is not held together with screws such that the back can be easily removed.
If those are true, you have to PRY the case apart -- and that voids any warranty -- so we are not permitted to assist you with that.
I am a volunteer and I do not work for, nor represent, HP
11-09-2020 02:36 PM
Hi,
Yes, you can upgrade to max 32 GB of DDR4 2400MHz RAM even if service manual mentions 16GB
So 2x8GB will work well.
Example
https://www.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-x360-14-cd0000nl#memory
On page 43 of service manual you can see the steps to upgrade the RAM.
http://h10032.www1.hp.com/ctg/Manual/c06140017
Ugrading is an accepted practice.
Hope it helps,
David
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