Here a problem with my Omen 15". The problem occurs when the pc is under load and connected to the current. When I disconnect the power supply, a few seconds pass and the PC turns off. It seems to be a current draw problem. When the PC is under load, the internal battery alone cannot withstand the absorption (Watt) of the hardware. So the pc turns off. I do not exclude that it may be some software conflict.
All system tests passed successfully. latest updates and bios (F55) installed.
While there might be a current draw issue, unfortunately, there are no diagnostics we can provide you to check that out.
My suspicion is that it is a batter issue, as the laptop fails when on the battery.
You can check the battery to some extent using Powershell built into Windows 10, as follows: 1) Press Windows key + X 2) Click Powershell in the menu 3) Type powercfg /batteryreport
This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is less than 50% of the Design Capacity, it is faulty and needs to be replaced.
Also note the figure alongside the "Cycle Count". This tells how many times the battery has been fully recharged. A typical battery can handle around 500 charge cycles, but some will fail sooner than that.
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