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ratchet2012a
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hp OMEN 15 CURRENT ABSORPTION AND SHUTDOWN

HP Recommended
OMEN by HP 15-ax217nl
Microsoft Windows 10 (64-bit)

Hi,

Here a problem with my Omen 15". The problem occurs when the pc is under load and connected to the current. When I disconnect the power supply, a few seconds pass and the PC turns off. It seems to be a current draw problem. When the PC is under load, the internal battery alone cannot withstand the absorption (Watt) of the hardware. So the pc turns off. I do not exclude that it may be some software conflict.

All system tests passed successfully.  latest updates and bios (F55) installed.

 

thanks in advance for any advice or comments,

Francesco

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WAWood
Level 16
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34,595 27,031 3,123 6,756
Message 2 of 5
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HP Recommended

@ratchet2012a 

While there might be a current draw issue, unfortunately, there are no diagnostics we can provide you to check that out.

 

My suspicion is that it is a batter issue, as the laptop fails when on the battery.

 

You can check the battery to some extent using Powershell built into Windows 10, as follows:
1) Press Windows key + X
2) Click Powershell in the menu
3) Type powercfg /batteryreport

This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is less than 50% of the Design Capacity, it is faulty and needs to be replaced.

Also note the figure alongside the "Cycle Count". This tells how many times the battery has been fully recharged. A typical battery can handle around 500 charge cycles, but some will fail sooner than that.



I am a volunteer and I do not work for, nor represent, HP
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ratchet2012a
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Hi, thanks for you answer. Here are the results of HP disgnostics:

Primary_DesignCapacity: 4112mAh

Primary_FullChargeCapacity: 3520mAh

Primary_RemainingCapacity: 3126mAh

Primary_MaxError: 2

Primary_CycleCount: 666

Here are the results of Powershell:

CHEMISTRY LION

DESIGN CAPACITY 51 744 mWh

FULL CHARGE CAPACITY 51 744 mWh

CYCLE COUNT -

then i read a full charge capacity of 62 600 mWh nel 2017 (fist month of usage) until 51 744 mWh  (this month). obviously decreasing values from 2017 until today.

 

thanks, Francesco

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WAWood
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@ratchet2012a 

This means the battery is wearing out -- as the charge capacity will slowing decrease over time until it will not hold enough charge to power the laptop.



I am a volunteer and I do not work for, nor represent, HP
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ratchet2012a
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Hi,

Do you think the battery has deteriorated? it seems to me that the residual capacity is still high. It hasn't even had three years of life.

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