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‎06-15-2016 10:19 AM - edited ‎06-15-2016 10:19 AM

HP Recommended

Hi @rbbm12,

 

You can try the Microsoft fixit provided on this solved post http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Hp-Support-Assistant-Not-Working...

 

Let me know if it helps.

 

SDJL
I work on behalf of HP


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‎06-15-2016 10:46 AM

HP Recommended

yeah i went and downloaded again and ran it and its working, thank you sooo much my friend. can i or should i look through and update other drivers from that list in the link you sent? can i also ask if one of them drivers on there there will run the "verified.exe" program as i was told by a represenative from microsoft that  needed a driver that would run it as i do not have one installed to run. thank you

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‎06-15-2016 11:29 AM

HP Recommended

Hi @rbbm12,

 

Glad to hear that it is working now. The driver on the link is for your model. You can update them if you want to.

SDJL
I work on behalf of HP


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‎06-15-2016 02:16 PM

HP Recommended

sorry to bother you agaim, but in your last reply you mentioned a linc. i have ot found nor see, can you please resend and let me know which driver it isthat is compatible? thank you again and blessings to you and yours.

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‎06-15-2016 02:26 PM

HP Recommended

Hi @rbbm12,

 

Here is the link:

Software and driver results for: HP Pavilion Notebook - 17-g148dx (ENERGY STAR)

SDJL
I work on behalf of HP


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