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Locked

‎05-25-2022 01:07 PM

HP Recommended

Dumb question, sorry, decompress what file?

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‎05-25-2022 01:10 PM

HP Recommended

This file

 

sp115288.exe  

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎05-25-2022 01:17 PM

HP Recommended

Ah, thanks.  Didn't realise a .exe could be used that way.

 

Next dumb question, can you help me find 'controller Components software' in device manager?

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‎05-25-2022 01:21 PM

HP Recommended

Never mind, found it under 'Software Components'.

 

But when I provide the path to the new driver, Windows states that 'The best drivers for your device are already installed'.

 

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‎05-25-2022 01:24 PM

HP Recommended

click on "Select from a list...". " and then click on  button "Use disk.."

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‎05-25-2022 01:27 PM

HP Recommended

Thanks, yes, I rolled back to 8.10.14.1 by letting Windows find all the drivers and then selecting from the list, rather than just navigating to it.

 

Anyway, two restarts so far and no crashes.  Woohoo !!

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‎05-25-2022 01:31 PM

HP Recommended

Perfect. perfect, I am happy 

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‎11-21-2023 06:07 AM

HP Recommended

Hello community users!

 

I recommend that you also check the information in the following link, it may be useful:

 

HP Commercial Notebook PCs - HP Hotkey app consumes a large amount of memory resources

 

SofiaML
HP Support Community

I work on behalf of HP.
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