04-16-2019 10:07 AM
hp my drive update utility for hp super multi dvdrw internal drive gud0n for hp-17-p120w notebook pc download or firmware link
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04-17-2019 10:46 AM
Thank you for posting your query on HP Community,
What exactly seems to be an issue with the optical drive? Is the drive not been detected or are you not able to play any DVDs.
The optical drive does not require any driver or firmware as it should normally be auto-detected.
Try updating the BIOS on your PC using HP support assistant and check if it helps.
Refer this article to know more information about using HP support assistant.
Could you please respond to this post with the details so that I can provide you with accurate solution, which should help you resolve this issue.
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I am an HP Employee
04-18-2019 04:22 AM
main problem is that it doesnt write. it used to... i've tried diffrent cd brands, difrent types of cd I.E. cd-r dvd- and +rw, but usually hit or miss and im wasting tones of$$ on purchasing these cd. now music and movies disks play fine so its reading those! but when i wasnt to burn, no joy...or i get lucky and it will burn. most success when i use win media player, NO JOY whn i use WINDOWS my os is win 10 home updated and current, updated BIOS...used the HP assistant which was next to usless but great on other things, what i really want is the "HP My Drive Utility" which i think may help. Again.... all purchase cd and dvd's that already has video and music on them works fine. but when i want to burn, no Joy! even went so far as to lower my write speed in media player. when that didnt work i TOTALLY REMOVED THE PHYSICAL DRIVE and then reinserted it and rebooted. No joy....help
04-18-2019 01:39 PM
Thanks for the details,
In this scenario, I would suggest you can try to follow the steps from these links:
Let me know the outcome!
I am an HP Employee