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Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 1 of 4 (1,757 Views)
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hp spectre X360 touchpad problem

[ Edited ]
Product Name: HP Spectre 13-4000 x360 Convertible PC
Operating System: Microsoft Windows 10 (64-bit)

the synaptics driver for hp spectre is not that smooth and fast responding to consecutive clicks even after updating it to the last version , so I tried  the lenovo synaptic touchpad driver https://download.lenovo.com/pccbbs/mobiles/n1mgx14w.zip 

and it was amazing and super responsive (very fast especially for two finger taping) but it has some problems because it's not made for hp ( I can't not change the default setting , it has some problems while scrolling in windows explorer not smooth , cannot move cursor while typing enter or shift...) but all these problems are notting compared to how slow the first driver ( by slow I mean when I type with two finger for example it took almost half second to show up , and if I repeat it many times it doesn't always respond , whereas , lenovo driver respond instantly for two or three finger gestures ) 

Hope there is a solution for this problem :(

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Accepted Solution

Re: hp spectre X360 touchpad problem

Hi @djo2 ,

 

Thank you for responding,It's great to have you back ;)

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

HP Support can be reached by clicking on the following link:  Open link:  www.hp.com/contacthp/ Enter Product number or select to auto detect Scroll down to "Still need help? Complete the form to select your contact options"* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

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HP Support Agent
Posts: 3,647
Member Since: ‎10-12-2016
Message 2 of 4 (1,718 Views)

Re: hp spectre X360 touchpad problem

Hi @djo2 ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

In the meantime, please try the steps mentioned on this link: Click here

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 3 of 4 (1,700 Views)

Re: hp spectre X360 touchpad problem

it has never worked without these issues ,

I tried all the solution I found in this forum 

I tried the default touchpad driver without gesture , it worked but without any gesture

I tried the hp synaptic driver that come with this laptop , it worked but it respond very slowly to gesturesv

I tred the updated hp synaptic driver version , same problem

I tried the synaptic driver that I found on lenovo site which is newer , it was amazing , respond very quickly to gestures , super fast , the only problem is the scroll in windows explorer is not smooth at all ( scroll in chrome or other application still great)  , this problem appears only with this driver , not the hp driver , but because it's faster and respond quickly to gesture just like the mac os touch pad , I prefer keep this one even with this scroll problem 

So that's all the details , the link to the driver I'm using is on my post

Wish HP release same fast driver but without scroll issue

HP Support Agent
Posts: 3,647
Member Since: ‎10-12-2016
Message 4 of 4 (1,692 Views)

Re: hp spectre X360 touchpad problem

Hi @djo2 ,

 

Thank you for responding,It's great to have you back ;)

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

HP Support can be reached by clicking on the following link:  Open link:  www.hp.com/contacthp/ Enter Product number or select to auto detect Scroll down to "Still need help? Complete the form to select your contact options"* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

Barachiel
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation