hp support assistant

[birost]

Dears,

programm HPOScheck.exe does not work.

What can I do?

Thanks.

Boris

[DavidSMP]

Hi @birost,

Thanks for visiting the HP community.  A very good day to you!  I read the post regarding issues with errors regarding HP support assistant. I will be delighted to assist you here. 

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well. 🙂 Kudos to you on that score.  I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you uninstall HP support assistant and reinstall it and check if it works?
• Is it HP support assistant or is it another application that is causing this error?
• Please share a screenshot or image of the exact error message to assist you better.

For now, please perform these steps:

• If it is an issue with HP support assistant then perform all the recommended steps from this link: http://hp.care/2vcbKTL (HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8, 7)) that best describe the current issue.
• This link: http://hp.care/2tjM3R7  shows how to use HP support assistant.( HP PCs - Using HP Support Assistant (Windows 10, 8, 7)
• If HP support assistant has stopped working then try these steps from this link: http://hp.care/2DqStXu (HP Support Assistant Has Stopped Working)

Please perform all these steps patiently as it is critical to resolving the issue. This should do the trick for you.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂

[birost]

Hi  DavidSMP,

I downloaded "hp support assistant" (sp82049, version 8.5.37.19) from hp-site and installed it. But I did not detected such options as OPERATING SYSTEM & BUNDLED SOFTWARE TROUBLESHOOTING?

Thank you

[DavidSMP]

Hi @birost,

I reviewed the post. You've been great by displaying great commitment, immense patience and good technical competence to try and resolve it. I am really happy for you. Kudos to you for that.:) 

Now please share a screenshot or an image of the exact issue that you are facing to assist you better.

Meanwhile, did you go through this link: http://hp.care/2tjM3R7 that shows how to use HP support assistant.( HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

the following tools are available to troubleshoot software and driver issues.

· Bundled software troubleshooting

· Operating system troubleshooting

· Add/Remove Programs

To troubleshoot software that was bundled on your computer, click Bundled software Troubleshooting. A Bundled software Troubleshooting window opens. Follow the onscreen instructions to use this tool.

Check each of these options listed below from the above-mentioned link.

• Downloading and installing the latest version of HP Support Assistant
• Opening HP Support Assistant
• Changing HP Support Assistant settings
• My Devices - Specifications, troubleshooting, and device specific information
• My Services - Manage your subscribed services
• Support - Find HP support options
• Profile - Update your HP Passport profile

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[birost]

Hi DavidSMP,

HP support assistant is updating automatically. I see   button "Operating system troubleshooting".  I click  on this button and get message "HPOSCheck.exe is broken".

Thank

[DavidSMP · Accepted solution]

Hi @birost

Thanks for the quick reply. Your time and patience are greatly appreciated. It is also great to have you back.

Please try these steps:

• First, uninstall HP support assistant from Windows control panel Apps and programs.
• Then restart the computer.
• Then create a  new local user account as an administrator from this link: http://hp.care/2rZfJBC
• Restart the computer again.
• Log in to the new user account.
• Now download  HP support assistant from the hp support site and install it on your computer.
• Now check if the issue gets resolved.
• This should do the trick for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[DavidSMP]

@birost,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂