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dk161
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i can't able yo transfer files through my mobile to my hp laptop

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HP omen 15
Microsoft Windows 10 (64-bit)

I have tried  to transfer some pdf files through my android mobile to my HP omen 15 laptop but it simply disconnected the connection. I have also tried with my other android mobiles but can't able to transfer the files......please help in this situation

 

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erico
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Hi @dk161 

 

1) what type of connection are you using? USB, Bluetooth

2) what version of Android is on your mobile phone?

If you are a visual learner, watch the video from Youtube below

 

 

 




I am not an HP Employee. I volunteer my time and offer my knowledge to support fellow users. The only reason I am here is to assist others to try to resolve their products issues.
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WAWood
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@dk161 

The problem is drivers -- as the default drivers that Microsoft installs for this generally work poorly, if at all.

 

I have a Samsung Android phone and this did not work for me until I went to the Samsung site, downloaded their Mobile driver and installed it.

 

Since HP does not supply drivers for Android phones, you will have to contact the manufacturer of your phone to get them.

 

Also, once the drivers are installed, when you connect the phone, it often then presents a screen where you have to select Data Transfer in order for that to work.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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dk161
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its via bluetooth

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erico
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Thanks.

 

I suggest using a USB cable when transferring files and data.

 

Bluetooth is a very slow transfer method. That does depends on the Bluetooth version your notebook and android phone support.




I am not an HP Employee. I volunteer my time and offer my knowledge to support fellow users. The only reason I am here is to assist others to try to resolve their products issues.
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WAWood
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@dk161 

I use an Android app know as Wi File Transfer to migrate stuff between my phone and desktop -- but as @erico points out, that is not very fast.  I don't know that BT would be any faster.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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