• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-07-2019 10:33 AM

HP Recommended
Product: Pro Book x360 11 G1 EE
Operating System: Microsoft Windows 10 (64-bit)

II have downloaded the current version of itunes, checked for Windows updates , checked the device driver is current and repaired the driver.

The ipod comes up immediately when plugged in to other PC's running Windows 10.

The ipod is recognized by Explorer and shows the files that are on it.

I need to transfer an Audible audio book to the ipod that I put in itunes.   

1 REPLY 1

‎04-07-2019 11:49 AM

HP Recommended

@Pinestone 

 

I can offer the following limited advice:

 

This is perhaps an issue related to how the PC is set up to work with iTunes.

For example, the PC must be "trusted" by the Apple product before you can add that device.

 

Help from Apple Support:

If iTunes doesn't recognize your iPhone, iPad, or iPod

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.