iolo system mechanic how to stop pop-up adds

[islandgator1]

iolo system mechanic wants to fix my system and there is nothing wrong with my windows 11

very annoying to get these popups surprised that HP allows this kind of solicitation .  I have not installed it but some one really wants to sell me this ... sorta ruins my confidence in HP to let this kind of crap get on my system

[Dragon-Fur]

@islandgator1 

Welcome to the HP English Community --

HP has no relationship or connection to System Mechanic.

None.

The "mechanic" has been around for many years --

There have been a few posts in the Community recently (during the past month?) saying that the "app is back" and the pop-ups are plaguing people.

Dragon Opinion

You might have picked up the pop-up when you visited a random website --

In particular, spurious pop-ups might be the result of having downloaded something seemingly unrelated from an unprotected site.  Some websites make money by piggy-backing surprise packages on their downloaded software or apps.

Sometimes it takes naught more than visiting the wrong site -- if your browser security is not strong enough to prevent it, a piece of malware might find a way to sneak onto your system.

The "someone" who wants you to have this app is not HP nor does HP want this stuff on your computer.

Unfortunately, there are no Internet police -- we are free to visit, download, grab -- or be grabbed by -- anything that our browser security and / or system security do not prevent.

Suggestions

Run a deep scan on your computer using your own security software to try and pry the pop-up from your system.

Check your Browser security settings to see if there is a way to reduce / prevent unwanted flack from landing on your system when you are visiting random websites.

If your browser cannot protect you, consider using a different browser when visiting unprotected sites.

Do not download "stuff" from the Internet without understanding exactly what it is and the source of the content.

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Thieves are waiting - do not just hand out your privacy to their keeping.

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Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

• HP Support  HP World-Wide Support
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Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

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• Help with Instant Ink - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
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  • Scroll down to section “Service by Region” and check the contact options in your region / location.

Do not be a victim.

Stay vigilant.

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[Coleymarie]

If HP has no relation or connection with iolo System Mechanic, why does HP recommend them and refer to them as a trusted partner?

[Dragon-Fur]

@Coleymarie 

"Yeah, but..."

Experts do not speak for HP.

Dragon Comment

Nothing I do or say is meant to convince you to believe or to behave differently than you do now.

There is no mention of this type of software on the official HP Website.

https://www.hp.com/us-en/shop/vwa/accessories-88342--1/subcat=Software

You might wish to contact the HP Store and ask about this or any other accessory software found at the HP website.   

=== --- === --- === --- === --- ===

HP Store – USA

 Store/HP.com USA Sales and Customer Service

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

HP Store Customer Service - Examples

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

Sample – HP Store - Canada

HP Store - Canada

In the Upper right corner of the webpage > Hover on the "Headset" icon

Select (for example) Contact the HP Store

HP Store - Canada - Contact Us

What else?

Should you wish to do so, you may ask your question in a new post of your own.

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Increase your chances of receiving an answer ---

For example,

• Provide the model of the device  Product Home and the Operating System / version

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 Post New Question

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