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HP Recommended

Dears

i have hp 15-dw3019ne With Nvme SSD & HDD

 i tried to boot by Acronis True image 2021 & Acronis Cyber Protect Home office 2022 and all of them doesn't the hdd and the ssd (purpose of booting to backup my current system before install a fresh one)

and tried to do that again with Windows 10 Bootable USB and still the hdd and ssd doesn't show

even i disabled secure boot

 

please help

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You will have to contact the software manufacturers and see if they have a patch that will allow Acronis True image 2021 & Acronis Cyber Protect Home office 2022 to 'see' the hard drive.

 

Please refer to this discussion at the link below for how to get W10/W11 to 'see' the hard drive during installation.

 

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

You will have to contact the software manufacturers and see if they have a patch that will allow Acronis True image 2021 & Acronis Cyber Protect Home office 2022 to 'see' the hard drive.

 

Please refer to this discussion at the link below for how to get W10/W11 to 'see' the hard drive during installation.

 

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

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