it is super slow can it be reset or something to speed it up we only want to use it for online sch

[Deb567]

We purchased second hand and not sure if we can use it for online tutoring it doesn’t seem to load the web pages 

[WAWood · Accepted solution]

@Deb567 

Not a personal criticism -- but I advise folks here AGAINST buying used laptops except from reputable suppliers that do commercial refurbishing of their devices.  Why? Because the most common reason folks get rid of laptops is because they don't work well anymore and the most common reason for that is a failing drive.  So, you end up buying something that is broken already and then  have to shell out not only for a new drive but for a new copy of Windows, as well.

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.

[Deb567]

It seems to de ok i