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Top Student
Posts: 5
Member Since: ‎07-13-2013
Message 1 of 17 (31,629 Views)

laptop screen goes black when plug in for charging battery

When I plug in for charging battery then screen goes black? when I set the  power plan at HP reccommended)

But  I set the power plan at high performance then this one is OK.

Please advise me to resolve

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Provost
Posts: 42,458
Member Since: ‎01-07-2009
Message 2 of 17 (31,626 Views)

Re: laptop screen goes black when plug in for charging battery

[ Edited ]

Did you mean to say that it goes black for a second and then returns to normal?

 

Your notebook sounds like one with switchable graphics.  My HP product loan Envy17-3002ea does that because I have the graphics power options set to automatically switch to the energy saving GPU when on battery.  If you don't want that to happen, just take the tick mark out of the box that say automatically switch. Then it will stay in high powered GPU all of the time, but will always use more battery power when on battery. This is a decision that only you can make.

 

autoswitch to power saving gpu.jpg

 

 

 

regards,

erico

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Top Student
Posts: 5
Member Since: ‎07-13-2013
Message 3 of 17 (31,610 Views)

Re: laptop screen goes black when plug in for charging battery

No reality effect  as per Erico is guiding.

 

I have to set up the power plan at " High performance" though I like to set it at "HP recommended"

 

 

 

Top Student
Posts: 5
Member Since: ‎07-13-2013
Message 4 of 17 (31,605 Views)

Re: laptop screen goes black when plug in for charging battery

Hi Erico,

 

I think you may misunderstand  my issue  here.

Anyway, thanks.

Provost
Posts: 42,458
Member Since: ‎01-07-2009
Message 5 of 17 (31,599 Views)

Re: laptop screen goes black when plug in for charging battery


DinhICE wrote:

Hi Erico,

 

I think you may misunderstand  my issue  here.

Anyway, thanks.



Please explain in greater detail so I can understand the issue fully. 

 

regards,

erico

If any of my posts help you, you can say thanks by clicking on the purple Thumbs up + icon .

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 2
Member Since: ‎11-18-2015
Message 6 of 17 (20,181 Views)

Re: laptop screen goes black when plug in for charging battery

Hi
Its so simple if your screen turn off for a sec when you plug in or out charging just go to desktop and right click go to graphic properties and will open intel hd graphics page in general settings you will see refresh rate if must 60pHz you do that 40 pHz
Its ok problem solved
Thanks
Attique
Top Student
Posts: 2
Member Since: ‎11-18-2015
Message 7 of 17 (20,180 Views)

Re: laptop screen goes black when plug in for charging battery

Its for win 10
Honor Student
Posts: 3
Member Since: ‎01-06-2016
Message 8 of 17 (18,409 Views)

Re: laptop screen goes black when plug in for charging battery

OMG THANK YOU SOOO MUCH. This was really helpful. I thought something bigger was going on and was freaked out so thank you so much.

Student
Posts: 1
Member Since: ‎01-15-2016
Message 9 of 17 (18,021 Views)

Re: laptop screen goes black when plug in for charging battery

hi facing the same issue, no avail after changing the refresh rate to 40

any other suggestion,

i own HP8470p

Honor Student
Posts: 1
Member Since: ‎03-07-2016
Message 10 of 17 (16,489 Views)

Re: laptop screen goes black when plug in for charging battery

I bought my laptop about 6 months ago and started to experience this problem about 3 months ago.  At first when the screen went black I thought the screen was faulty.  But then I noticed the following:

 

If the battery is charged and I still plug in the charger, screen goes dark (I can just about see the images but very dark)

When the battery runs out and I plug in the charger, the screen goes dark until it is fully charged again and I plug out the charger.

 

So basically, the screen is dark when the charger is plugged in.

 

I followed the instructions about changing the HD graphics settings and it made not difference.

 

Help please?  This is so annoying, as I have to wait till the laptop has been charged for 20 mins or so before I can start using it again.

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